The complete guide to the Kano model

The complete guide to the Kano model
Why I wrote this guide
The value of the Kano model
The Kano model in a nutshell
Step-by-step guide to a Kano study
Applying your Kano study results
History of the Kano model
Appendices
- appendix-i-answer-labels
- appendix-ii-bibliography
Deleted
- Preface

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Mittal 2001:

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